Field Operations Engineer

Operations · Newark, New Jersey
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $60k - $70k/Yr.

Summary Description

Field Operations Engineers provide on-site & remote coverage at USAN’s colocated data center locations and customer field offices as well as general IT and Telephony support where needed. Field Operations Engineers ensure installation and maintenance best practices are executed accurately and punctually. This technical IT and Telephony position requires daily remote interaction with other team members as well as meeting continual learning objectives to expand IT skills.


Reporting Relationship

Reports to Field Operations Manager.


Work Unit & Location

Data Center Operations and Hosted Cloud Services – Field Operations Group

Newark and West Orange, NJ – Co-located Data Centers.

Holyoke, MA and Wilmington, DE – Customer Premises Field Offices.

Remote tasks & maintenance performed from home via company laptop and phone.



Duties include full installation and maintenance of the following hardware types: Server Equipment (Primarily HPE), Network Equipment (Primarily Cisco), Equipment Storage (cabinets, racks, etc.), Cable Management, Fiber and CAT6 Ethernet termination.

Scheduling and performing maintenance activities that include both remote and hands-on tasks.

Monitoring, working, and finding solutions to Incident Cases/Tickets, Service Requests, and Agile Stories.

Position Requirements

Candidate must be capable of performing physical equipment installation and cabling with a high degree of expertise & care.

Candidate must be capable of comfortably lifting equipment weighing up to 65 pounds.

Candidate must be able to safely transport small quantities of equipment in personal vehicle.

Candidate must have proficiency with one or more of the following:

  • VoIP Protocols (such as SIP).
  • Sangoma Technologies’ Asterisk PBX Software.
  • Cisco network administration.
  • Amazon Connect.
  • Basic Amazon Web Services products (EC2, S3, RDS, etc.).
  • Linux and/or Windows Server administration.


Additional Knowledge & Experience

At least two years of experience in the IT and/or Telecommunications industries preferred.

Candidate proficiency with any of the following is a plus:

  • Any additional skills from the Requirements section.
  • ISDN T1 (TDM).
  • Scaled Agile Framework (SAFe) and DevOps in general.
  • Bash and/or PowerShell scripting.
  • Microsoft System Center Configuration Manager.
  • Commercial building power systems.

Thank You

Your application was submitted successfully.

  • Location
    Newark, New Jersey
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $60k - $70k/Yr.